These terms apply when supplied with a written proposal and agreed by both sides. Sending an enquiry or browsing this website does not place an order or commit you to payment.
1. Who you are working with
Charlie’s Web Design is a trading name of PHK MEDIA LTD, a company registered in England and Wales, number 10380323.
Registered officeC/O Stuart Mcbain Ltd (Accountants), 7 De Havilland Drive, Liverpool, England, L24 8RNEmail: info@phkmedia.co.uk. This is also the contact for complaints, cancellations and personal-data requests.
“We” and “us” mean PHK MEDIA LTD, trading as Charlie’s Web Design. “You” means the customer named in the proposal. Charlie is your day-to-day contact.
Services are available to businesses and private individuals. You are a consumer when you buy mainly for purposes outside your trade, business, craft or profession. The consumer protections below apply whenever the law gives you those rights.
2. Agreeing your project
Your written proposal sets out the deliverables, price, payment dates, timetable, review rounds, content responsibilities, any recurring service and third-party costs. We send the proposal and these terms in a form you can keep, such as an email or PDF, before you accept.
A contract is formed when you accept that proposal in writing and we confirm the agreement in writing. No work or chargeable extras begin without agreement. Website packages and the budget calculator describe standard starting scopes, rather than a binding offer. Your proposal confirms the total payable for your agreed project.
The agreed proposal and these terms are read together. Any change must be expressly agreed in writing. A proposal cannot remove your mandatory consumer rights. We confirm the version of the terms that applies; later website updates do not automatically change an existing contract.
3. Scope, content and feedback
We design and build the pages and functions listed in the proposal. You supply the agreed content, accurate business details, permitted images and necessary access. You confirm that you have the right to use material you supply and approve facts, claims and legal content before launch.
Feedback rounds refine the agreed scope. A round means one consolidated set of feedback. New pages, a different design direction, extra integrations or substantial additional content are changes to the scope; we explain their effect on price and timing before you decide.
We plan around the dates in the proposal. If content, access or feedback is delayed, we discuss a revised timetable. We tell you promptly about a delay on our side and agree the next step. Silence is not treated as approval to launch.
4. Prices and payment
Before you agree, the proposal confirms the total payable in pounds sterling, including any applicable VAT and mandatory fees. Recurring prices, billing intervals, minimum periods and separately purchased services are stated clearly. PHK MEDIA LTD is not registered for VAT, so we do not add VAT to our fees. Separately purchased third-party services may have their own taxes and charges.
Unless a different schedule is agreed, the standard build payment stages are 40% when the project starts, 40% when the agreed build is ready for review and 20% before launch and handover. Payment dates are stated in the proposal; where none is stated, an invoice is due within 14 days.
Payments are credited towards the agreed service. They are not automatically non-refundable deposits. The cancellation and consumer-rights sections determine what can be retained or refunded. Additional costs require your express agreement.
If a payment is overdue, we contact you and allow a reasonable opportunity to resolve it before pausing affected work. We do not charge disputed or unapproved extras or remove your statutory remedies.
5. Review, launch and ownership
We provide a private review and ask for your explicit launch approval. Checks and handover cover the items agreed in the proposal. A 30-day post-launch period covers faults against that specification; this is an additional service and does not shorten any legal rights.
After the agreed build fee is paid, we transfer the agreed bespoke site files, content and intellectual-property rights created for your project, with access and a standard handover. You retain ownership of material you supplied. Your domain should be registered in your own name or your organisation’s name.
Third-party fonts, photographs, software, plugins and open-source components keep their own licence terms. We identify relevant licences and continuing costs before use. Reusable tools belonging to us are identified in the proposal with the licence you need to operate the site.
We ask for your permission before publishing your project, name or logo in our portfolio. Permission is separate from approval to launch your own website.
6. Hosting, care and outside services
Hosting, maintenance, content edits and ongoing SEO are separate services unless included in your proposal. A care agreement identifies the platform, checks, backup and restore arrangements, edit allowance, reply target and recurring fees. The written care agreement confirms the arrangements for your website.
The care plans roll monthly, with 30 days’ notice to end them, subject to your consumer cancellation rights. We confirm the billing and end date, avoid charging for a period after the agreed end date, and arrange access and a standard export. Monthly edit allowances do not roll over unless agreed otherwise.
Reply targets refer to UK working days and are not promises of a particular repair time. Booking providers, domains, mailboxes and payment services may have separate subscriptions and terms; their cost and responsibilities are agreed before connection.
We use reasonable care in choosing and connecting agreed services. We do not guarantee uninterrupted third-party availability, search rankings, traffic or sales. These limits do not excuse our own failure to perform the agreed service with reasonable care and skill.
7. Your 14-day right to cancel
For consumers
You can cancel a qualifying service contract made at a distance (for example online, by email or phone), or away from our business premises, within 14 calendar days without giving a reason. The period runs from the day after the contract is made.
Tell us clearly that you want to cancel by emailing info@phkmedia.co.uk or writing to the registered office above. You can use the model notice below, but you do not have to. Send your cancellation before the period ends. A website being designed to your requirements does not, by itself, remove this service cancellation right.
We wait until that period ends before starting, unless you expressly ask us to begin earlier. Any early-start request is recorded separately in a form you can keep, with an explanation of cancellation charges. Merely accepting the terms or paying an invoice is not that request.
If you cancel after properly requesting an early start, you pay only a lawful proportion of the agreed service price for the work supplied up to cancellation. If the required request or cancellation information was not provided, you will not be charged for work during the cancellation period where the law prohibits it.
The right is lost during the period only once the service has been fully performed, and only if it began with your prior express consent and acknowledgement that full performance would end that right. Starting work alone does not end it.
We refund payments due to you without undue delay and within 14 days of being told of your cancellation, using the original payment method unless you expressly agree otherwise, without a refund fee. Any lawful proportional service charge is explained. If we fail to give the required cancellation information, the cancellation period may be extended by law.
If a proposal separately includes digital content supplied without a physical medium, it will explain the applicable information, compatibility and cancellation rules. No website download waives a consumer cancellation right.
8. Model cancellation notice
Use this only if you want to cancel a service contract. Copy it into an email or send it by post; this webpage does not send a cancellation for you.
To: PHK MEDIA LTD, C/O Stuart Mcbain Ltd (Accountants), 7 De Havilland Drive, Liverpool, England, L24 8RN
Email: info@phkmedia.co.uk
I/we give notice that I/we cancel my/our contract for the following service:
Service or project reference: ____________________
Contract agreed on: ____________________
Customer name(s): ____________________
Customer address: ____________________
Date: ____________________
Signature(s), if sent on paper: ____________________
Delete whichever of “I/we” and “my/our” does not apply.
9. Other cancellation or project changes
For business clients, or after a consumer cooling-off period, contact us if you need to stop a project. We stop avoidable work and provide an itemised account of agreed work already completed and any approved, unavoidable third-party commitments. We deduct payments already made and refund any excess. We do not automatically claim the whole remaining build price.
Cancellation charges must be reasonable, reflect actual loss and account for costs we can avoid or recover. This section does not override the 14-day consumer rules or remedies for our breach.
If either side materially breaches the agreement, the other explains the issue and allows a reasonable chance to put it right where possible. If we cannot deliver the service, we explain the position, refund amounts due for undelivered work and arrange a suitable handover. Consumer rights to end a contract or obtain a remedy remain available.
10. Service standards and liability
We provide services with reasonable care and skill, in accordance with the agreed description and timetable. If something is wrong, tell us so we can investigate and put it right.
Consumers retain their rights under the Consumer Rights Act 2015, including repeat performance or an appropriate price reduction where applicable. For consumers, we are responsible for loss or damage caused by our breach that was reasonably foreseeable when the contract was made. Nothing here excludes rights relating to digital content where those apply.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or anything else that cannot lawfully be excluded or limited. No general fee cap or blanket exclusion of statutory rights is introduced by these terms.
11. Personal data and safe access
Our privacy notice explains enquiries and this website. Please do not put passwords, payment details or sensitive personal information into a website enquiry.
If a project requires us to process personal data on your behalf, we agree the required data-processing terms, instructions, security measures and any sub-processors before that processing starts. Your website’s own privacy and cookie information is part of its separate launch scope. Access is handed over or removed as appropriate when our work ends.
12. Questions, complaints and applicable law
Contact info@phkmedia.co.uk with the project reference and what needs resolving. We aim to acknowledge a complaint within five UK working days and explain our response or the next review date. You can also write to our registered office.
These terms use the law of England and Wales. If you are a consumer, this does not remove mandatory protections of the law where you live or your right to use a court available to you under applicable law. We do not require consumers to bring every claim exclusively in England.
If we cannot resolve a consumer complaint, we provide any alternative-dispute-resolution information required by the law then in force, including whether we are willing or obliged to use the relevant procedure. Nothing prevents you seeking independent advice or a legal remedy.